Client Services Charter
Client Service Charter - Serving the People
MissionStatement:
“To assist small, start up and existing businesses
- Create employment
- Expand and
- Sustain existing jobs”
Values:
In accomplishing our objectives we will attach the greatest importance to:
- Caring about our customers and their needs
- Delivering quality services
- Being open and accessible
- Helping people to help themselves
Aims:
(a) Improved Communications through:
- Courteous service and good advice
- The use of plain English
- Making use of media interviews
(b) Improved Customer Care by:
- Improving customer accessibility
- Understanding customer needs
- Monitoring customer satisfaction
- Introducing performance indicators and monitoring services
- Providing more efficient services
(c) Giving Value for Money by:
- Being more observant
- Operating more efficiently
- Being more flexibl
- Ensuring additionality to our actions
Code of Practice for Delivery of Services to People by The Meath County Enterprise Board Ltd.
When you are dealing with the Enterprise Board, staff will ensure that you get your entitlements and that you receive:
Courtesy:
- To expect that in all your contacts with the Board, be they in person, by telephone or by correspondence, you are at all times dealt with by the staff in a courteous and helpful manner.
- To be given the name of the official with whom you are dealing.
- To be given full and accurate advice and information in plain English in relation to any query you may raise.
Customer Care:
- To access all information on the Board’s activities as required by you.
- To expect that all queues are dealt with in a speedy and efficient manner.
- To strive to have received notification of the outcome of applications submitted at the start of a month within 6 weeks of submission.
Privacy & Confidentiality:
To have all information, both personal and business, provided by you dealt with in total confidence and in a manner which respects your dignity.
Redress:
- To expect that a reconsideration of your application will be dealt with “as new” by the Board taking account of all new details.
- To expect that any legitimate complaint regarding
(a) the improper administration of the functions entrusted to the Board; or
(b) the manner in which an enquiry was processed,
will be dealt with speedily and sympathetically.
Should any matter not be capable of being resolved to your satisfaction by the Chief Executive Officer, it can be referred back to the Board.
Criteria for Financial Assistance
Grants available from the Meath County Enterprise Board Ltd. for eligible projects include:
Capital Grants
Up to 50% of eligible capital expenditure is available subject to a maximum of €75,000.
Employment Grants
Up to €7,500 is available for each newly created full-time job. Part-time employee: up to a maximum of €3,750 is available for a 20 hours per week part-time job.
Feasibility Study Grants
Up to 50% of the cost of the study can be grant-aided to a maximum of €5,100.
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Other Services Available
Advice and Guidance
The staff of the County Enterprise Board can advise and guide you on how to convert your idea into a business and on how to develop a Business Plan.
Business Information
The Board has developed a number of Information Packs specific to the needs of new and expanding small businesses. There is also a Business Library located at the Board’s offices and the County Library, Navan, complemented by comprehensive electronic information including European Databases and the Internet.
One-Stop Facilitation Shop
The Board’s staff can advise and guide you on services and assistance that may be available to you from other State Agencies, Commercial Bodies and Financial Institutions.
Mentoring Support
A Mentor can be appointed by the Board to assist you in developing your business.
Management Development
The Board can provide businesses with locally based Management Development programmes.
After-Care
The Board and its staff are committed to your success by providing on-going advice and support.
